Terms & Conditions

Monthly Website Service Terms & Conditions

These Terms & Conditions apply to monthly website design, hosting, maintenance and support services supplied by Dzign Media (“we”, “us”, “our”) to the client (“you”, “your”).

By accepting a proposal, paying an invoice, or instructing us to begin work, you agree to these Terms.

1. Services

We will provide the services set out in your proposal, quotation or agreed scope of work. This may include website design and build, hosting, maintenance, updates, technical support, content changes and related services.

Any work not specifically included in the agreed scope will be quoted for separately or charged at our current hourly rate.

2. Monthly Payments and Minimum Term

Your monthly website package begins on the agreed start date and has a minimum contract term of 12 months.

Monthly payments are due in advance on the agreed payment date each month. Prices are exclusive of VAT unless clearly stated otherwise.

The 12-month minimum term applies whether the website is launched, delayed, paused or not used by you, where delay or non-use is caused by you, your suppliers, or a lack of required content, approvals or access.

At the end of the initial 12-month term, the agreement will continue on a rolling monthly basis unless cancelled in accordance with clause 8.

3. Setup, Design and Content

You agree to provide all information, content, imagery, logins, approvals and feedback reasonably required for us to carry out the work.

You confirm that you have the right to use any content, images, logos, trademarks or other materials you provide to us. You will be responsible for any claims arising from materials supplied by you.

Unless otherwise agreed in writing, your package includes reasonable design revisions during the build. Significant changes to the agreed brief, additional pages, new functionality or repeated revisions may be chargeable.

4. Payment and Late Payment

All monthly payments must be made by the agreed method and on the agreed date.

If payment is not received within 7 days of its due date, we may suspend website hosting, maintenance, support, email-related services or access to the website until all overdue sums are paid.

If payment remains unpaid, we may charge reasonable administration and debt-recovery costs, together with interest where permitted by law. For business-to-business contracts, statutory interest may be charged on overdue commercial debts.

Suspension does not remove your responsibility to pay charges due during the minimum term.

5. Hosting, Maintenance and Third-Party Services

Where hosting is included, we will take reasonable steps to maintain the hosting service. However, we cannot guarantee uninterrupted availability, as outages, maintenance, security incidents and third-party failures can occur.

Third-party services, including domain registrars, email providers, plugins, payment gateways, booking systems, analytics platforms and external software, are subject to their own terms and charges. Unless stated otherwise, these costs are your responsibility.

We are not responsible for changes, outages, security issues, policy changes or discontinued services caused by third-party providers.

6. Website Ownership and Intellectual Property

Until all sums due under the initial 12-month term have been paid in full, all design work, website files, content created by us, licences and intellectual property rights remain the property of Dzign Media, except for materials supplied by you.

Once the minimum term has been completed and all outstanding invoices have been paid, you will own the final website design and content created specifically for you, excluding:

• third-party software, plugins, themes, fonts, stock assets and licences;
• proprietary Dzign Media systems, templates, processes and reusable components;
• any assets which require an ongoing licence or subscription.

If you cancel before the end of the 12-month minimum term, we may retain ownership of the website and may take it offline unless an alternative written agreement is reached.

Your domain name should remain registered in your name or business name where possible.

7. Our Responsibilities and Liability

We will provide the services with reasonable care and skill.

We do not guarantee specific search-engine rankings, website traffic, sales, enquiries, conversions, uptime, security outcomes or business results.

To the fullest extent permitted by law, our total liability arising from the services will not exceed the total amount paid by you to us in the 12 months preceding the event giving rise to the claim.

We will not be liable for indirect or consequential losses, including loss of profit, revenue, data, reputation, business opportunity or anticipated savings.

Nothing in these Terms limits liability where it cannot lawfully be limited.

8. Cancellation

You may not cancel the agreement during the initial 12-month minimum term unless we agree otherwise in writing.

If you wish to end the agreement after the initial 12-month term, you must provide at least 30 days’ written notice. Monthly payments remain due throughout the notice period.

If you cancel before the end of the minimum term, all remaining monthly payments for the balance of the 12-month term become immediately payable. We may, at our discretion, agree an alternative settlement amount in writing.

We may suspend or terminate services immediately if you fail to pay, engage in unlawful activity, abuse our staff, or materially breach these Terms.

On termination, we may remove the website from our hosting platform and discontinue associated services after giving reasonable notice, subject to any unpaid sums.

9. Backups and Data

We may maintain backups as part of the hosting or maintenance service, but backups are not guaranteed unless specifically stated in your package.

You are responsible for keeping copies of your own website content, emails, records and data. We recommend that you maintain independent copies of important information.

10. Confidentiality

Both parties agree to keep confidential any non-public business, technical or commercial information received from the other party, except where disclosure is required by law or necessary to provide the services.

11. Changes to These Terms

We may update these Terms from time to time. Any updated Terms will apply from the next renewal period or from a date notified to you, provided that they do not alter the agreed minimum term without your written agreement.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Acceptance

By accepting a proposal, paying an invoice, or instructing Dzign Media to proceed, you confirm that you have read, understood and agree to these Terms & Conditions.

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